Shipping Policy – Physical Products

Effective Date: September 2026
Website: alshuja.shop
Country: Kingdom of Saudi Arabia

At alshuja.shop, we aim to provide a reliable and convenient shopping experience. Customers can choose between delivery to their address or pickup from one of our showrooms in Riyadh, Jeddah, or Dammam.

1. Delivery Within Saudi Arabia

We deliver physical products to addresses within the Kingdom of Saudi Arabia.

• Orders are normally processed within 1–2 business days after payment confirmation.
• Delivery time may vary depending on the customer’s location, product availability, and courier service.
• Estimated delivery is generally 2–5 business days after order processing.
• Delivery to remote areas may require additional time.
• Customers will receive available delivery/tracking information once the order is dispatched.
• Delivery times are estimates and may be affected by weekends, public holidays, weather, courier delays, or other circumstances beyond our control.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

Shipping charges may vary depending on:

• Delivery location
• Product size and weight
• Number of items
• Delivery method
• Promotional or free-shipping offers

Any applicable shipping charges will be the customer’s responsibility unless otherwise stated on the website.

3. Showroom Pickup

Customers may choose Showroom Pickup during checkout, subject to product availability.

Pickup is available from our showrooms in:

• Riyadh
• Jeddah
• Dammam

After the order is confirmed and prepared, the customer will receive a notification that the order is ready for collection.

Pickup Instructions

• Customers should wait for the “Ready for Pickup” confirmation before visiting the showroom.
• The customer should provide the order number and a valid identification document, if requested.
• Orders should normally be collected within 7 days of receiving the pickup notification.
• If an order is not collected within the specified period, we may contact the customer to arrange an alternative collection date or delivery, where applicable.
• Some products may not be available for immediate pickup and may require additional preparation or transfer between locations.

4. Product Availability

Orders are subject to product availability.

If an ordered product becomes unavailable or requires additional processing time, we will contact the customer and provide an appropriate update or alternative solution.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Building/house number
• Street name
• District
• City
• Postal code, where applicable
• Contact telephone number

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information provided by the customer.

6. Failed Delivery

If the courier is unable to complete delivery because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, additional delivery attempts or charges may apply.

Where applicable, customers may be contacted by the courier or alshuja.shop to arrange another delivery attempt.

7. Damaged or Incorrect Products

Customers should inspect their order upon delivery or pickup.

If the product is damaged, defective, or different from the product ordered, please contact us as soon as possible with:

• Order number
• Product details
• Description of the issue
• Photos or videos showing the issue, where applicable

Claims will be reviewed in accordance with our Refund & Returns Policy and applicable laws and regulations in Saudi Arabia.

8. Delays and Unforeseen Circumstances

While we make every effort to meet the estimated delivery timelines, delays may occur due to circumstances beyond our reasonable control, including courier disruptions, severe weather, public holidays, government restrictions, traffic conditions, or other unforeseen events.

Such delays do not automatically qualify for cancellation or compensation unless required by applicable law or agreed otherwise.

9. Contact Us

For questions regarding shipping, delivery, or showroom pickup, customers may contact our customer service team through the contact details provided on alshuja.shop.

Showroom Locations:
Riyadh – Saudi Arabia
Jeddah – Saudi Arabia
Dammam – Saudi Arabia

We reserve the right to update this Shipping Policy from time to time. Any changes will be published on this page and will become effective upon posting.

Company Name: Adwa Alshuja Company For Trading

Website: https://alshuja.shop/

Email: admin@alshugaacomputers.com

Phone: 8001161162

Address: Shop No.76 Gulf Commercial Building Olaya Computer Market Riyadh